The following information can be located in our Terms and Conditions sections 12 to 13.
STATUTORY COOLING OFF RIGHTS
You have the right to cancel a contract with us within 14 days of receiving your item(s), without giving any reason. However, our policy is to allow you 30 days to do this. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product.
To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement in writing by using one of the communication methods shown in clause 13.1.
If you cancel an order, we will repay to you the price of the order, (including the costs of basic delivery for EU customers as UK addresses already receive ‘Free UK Shipping’). Please note that any supplementary costs arising from you choosing a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded. (Original premium shipping charges will be refunded only in case of an error on our part).
If you cancel only part of an order, we will repay you that part of the price which relates to the returned Products.
We may make a deduction from the amount due to you which reflects the loss in value of any Products supplied if the loss is the result of unnecessary handling or damage caused by you.
We will make the repayment without undue delay and not later than:
14 days after the day we receive back from you any Products supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Products.
We will repay (in pounds sterling) the price of the returned Products using the same means of payment as you used to pay for the order unless you and we have expressly agreed otherwise. You will not incur any fees as a result of the repayment.
At our request, we (or our nominated courier service) may collect the Products from you. Otherwise, you shall send back the Products or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products on or before the expiry of the 30-day period.
You will be able to return the products free of charge in the UK and up to a maximum cost of £7 per kilo from outside the UK if the Products are faulty or damaged in transit.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
RETURNS PROCESS
To exercise the right to cancel the 30-day money-back guarantee, please notify us using the following details:
Email: orders@winningmoves.co.uk
Phone: +44 (0)203 920 6834 during office hours (9 am-5.30 pm, Monday to Friday)
By Post: Winning Moves UK Ltd, PO Box 687, Rochdale OL16 9LJ
If, after placing your order you decide to cancel it, please telephone us immediately, no later than 1 p.m. on the same day. This will allow us to stop the item from being shipped and for your refund to be processed immediately. If your item has been shipped already, please follow the instructions on how to return your item(s) in clause 13.3.
Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail 2nd Class Recorded Delivery) and return to:
Returns
Winning Moves UK Ltd
PO Box 687
Rochdale
Lancashire
OL16 9LJ
You will be responsible for the returned Products until they reach us, you should therefore retain your proof of postage.
